SHIPPING & DELIVERY
We provide FREE delivery on most items in India. Some items may have minimal shipping charges depending on the nature of the product.
The estimated time of delivery is within 7 working days. We try to process all deliveries through reputed courier companies like Bluedart, Aramex, DTDC, DHL and Fedex.
All items are carefully packed as to avoid any form of damage. All orders are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
If you have any questions about this Shipping Policy, please write to us at firstname.lastname@example.org.
Returns,Refunds and Cancellation process
Indianaura has a friendly return and refund policy to ensure your online purchase is free of stress.
We ensure returns and refunds for:
- 1. Products which you received in "Damaged/Defective/Broken" condition.
- 2. Products not as per description/photo on the website.
All the products must be returned in the original condition they were received in along with any bills,labels and original packaging. Please write a mail to email@example.com or whats app @ 8527010172 within 4 hours of the time of delivery.
Bulky products like furniture/framed paintings/temples (mandir) and products more than 2 kg wgt will only be returned if are broken/defective/damaged products.For broken/defective/damaged products,write a mail to us or whatsapp with images of broken/defective/damaged products at the timeof delivery only .
Please mention your order number in the email.
When you're returning a product,please pack it well when you are returning the product so that it reaches us in good condition.
The amount you paid for the product at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of retund once we receive the product back.
Cancellations of the order placed are accepted only before the intimation of dispatch of your order placed.