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Customer Service

Shipping & Delivery
Shipping in all over India handled by premium courier providers like Gati,Fadex and Amarex. 

We provide FREE delivery on most items in India. Some items may have minimal shipping charges depending on the nature of the product.

The estimated time of delivery is within 7 working days. We try to process all deliveries through reputed courier companies like Bluedart, Aramex, DTDC, DHL and Fedex.

All items are carefully packed as to avoid any form of damage. All orders are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.

If you have any questions about this Shipping Policy, please write to us at supportcare@indianauragifts.com.

 

Privacy & Security
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Returns & Replacements

Easy Returns,Refunds and Cancellation process

Indianaura has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "Buyer Secure" policy to our valued customers. We are always there for you for any type of concern related to your order purchase. We have ensured enough that our refund/return policies does not  provide any bad impression for us post your purchase.

 We ensure returns and refunds for:

  • 1. Products which you received in "Damaged/Defective/Broken" condition.
  • 2. Products not as per description/photo on the website.
  • 3. Products which you may not like for quality, color and design related issues.

 All the products must be returned in the original condition they were received in along with any bills and labels. Please write a mail to disputes@indianauragifts.com within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained.

Bulky products like furniture/framed paintings/temples (mandir) and  products more than 2 kg wgt will only be returned if are broken/defective/damaged products.For broken/defective/damaged products,write a mail to us with images of broken/defective/damaged products within 2 days of delivery.

Please mention your order number in the email.

When you're returning a product,please pack it well when you are returning the product so that it reaches us in good condition.

The amount you paid for the product at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund once we receive the product back.

 Cancellations of the order placed are accepted only before the dispatch of your order placed.

Ordering
             

How to Order on Indian Aura

   Indian Aura provides a wise range of secure payment methods which includes payments through Credit/Debit card or Net-banking via Indian banks. We do also provide Paytm Wallet to directly pay through your Paytm wallet.

Step 1

The first step is to browse products and then Add items to your shopping wishlist where your products will be saved as you continue shopping

  • Select the products added to Wishlist and add to cart.(You can add or remove products here.
  • Click on "Add to Cart" button

Step 2

Proceed to Payment

  • Click on Checkout button after adding ALL items that you want to buy.
  • You can also apply any coupon if you have at this step by clicking "Apply Discount Code"
  • You can also continue shopping by Clicking "Continue Shopping" button if you still wish to add more products

Step 3

Email & Shipping Details

  • You will be asked to login with your email-id if you already have registered with Indiaaura.in before.
  • If you are buying for the first time, you can continue as guest and you will be automatically registered and password will be emailed to you.
  • Enter your billing address which is the address of the customer who is paying
  • Usually the billing and shipping address are same. If you want to have a different shipping address, click "Ship to Different Address" and enter shipping address there
  • Click the Continue button to proceed to Payment

Step 4

Make Payment

  • Please select either CCavenue or PayU payment gateway to pay via Credit/Debit Cards or Net banking via Indian Banks. 
  • If Cash on Delivery or Paypal is available, those will also be given as an option to pay.
  • Click "Place Order" and you will be directed to one of the payment gateways. If the payment is COD, your order willbe complete after you click "Place Order"
  • Once you have paid via Credit/Debit Card or Net Banking, you will be redirected to Craftsvilla.com and a Transaction number will be given to you
  • You will also receive an order confirmation email from us.
  • In India, the delivery takes max 10 days .

Payment, Pricing & Promotions

SECURE PAYMENT OPTIONS

Is it safe to use my credit card?
Yes, definitely. We currently have two payment gateways to choose from: PayU and CCavenue. Both payment gateways are secure and provide mulitple options to pay.

PayU and CCavenue both uses the latest encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. Furthermore, both PayU and CCavenue also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her.

You can be assured that INDIANAURA offers you the highest standards of security currently available on the net so as to ensure that your shopping experience is private, safe and secure.

Does indianaura store my credit card infomation?
INDIANAURA does not collect or store your account information at all. Your transaction is authorized at multiple points, first by PayU/CCavenue and subsequently by Visa/Mastercard/Amex/Diners secure directly without any information passing through us.

What credit cards are supported?

We accept all MasterCard & Visa Credit Cards (Domestic).

What are Net Banking and Debit Card options you have?

Debit Cards

We do accept Debit Cards issued by more than 100 banks.

Internet Banking

We accept payment through Internet Banking for more than 50 banks.

 We do provide transactions through Paytm Wallet as well,you can directly do the transaction through your PAYTM wallet.

Viewing Orders

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Terms of Use

The website www.indianauragifts.com is owned and operated by Vihaan Innovations Private Limited. By mere use of the Website, You shall be contracting with Vihaan Innovations Private Limited and these terms and conditions including the policies constitute your binding obligations, with Vihaan Innovations Private Limited. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. www.indianauragifts.com allows the User to surf the Website or making purchases without registering on the Website.

 The term "We", "Us", "Our" shall mean Vihaan Innovations Private Limited when You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

Please read the following terms and conditions carefully before registering, accessing, browsing, downloading or using the Site (defined below). By accessing or using the Site or by using the Service (defined below), you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the site and immediately terminate your use of the services. Your Agreement to these Terms and Conditions for availing Service The Terms and Conditions (as may be amended from time to time, the “Agreement”) is a legal contract between you being, an individual customer, user, or beneficiary of this service of at least 18 years of age, and Vihaan Innovations Private Limited.

Secure Online Payments

The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card Vihaan Innovations Private Limited uses a 3rd party secure payment gateway provided by “PayU/CCAvenue” and the credit card details are ‘not stored’ with Vihaan Innovations Private Limited, instead the information is securely stored and encrypted with Visa/MasterCard.

 Smart Cookies 

We use 'Cookies' to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 'Cookies' are tiny text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.